Explains detailed procedures for returns, exchanges, and refunds with a generous 30‑day window.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if:
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The item is unused, unwashed, and in its original condition.
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The item is in its original packaging.
Certain items (e.g., personalized or final‑sale products) may not be eligible.
2. Return Process
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Contact our support team with your order number.
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Receive your return authorization and instructions.
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Ship the item back using the provided return address.
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Keep your tracking number until the return is processed.
3. Refunds
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Refunds are issued to the original payment method.
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Processing time: 3–10 business days after inspection.
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Shipping fees are non‑refundable unless the return is due to our error.
4. Exchanges
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Exchanges are accepted for size, color, or product defects.
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If the requested item is unavailable, a refund or store credit will be offered.