Privacy policy
1. Introduction
At Lucentip™, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with Lucentip™.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect information such as:
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Full name
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Email address
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Telephone number, when provided
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Shipping and billing address
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Order and purchase information
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Payment and transaction information
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IP address
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Browser and device information
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Website activity and navigation data
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Cookie and similar technology information
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Communications you send to our customer service team
Payment information may be processed directly by our payment service providers. We may receive transaction information without directly storing your complete payment card details.
We aim to collect only the personal information reasonably necessary for the purposes identified in this Policy. This reflects both Canadian privacy principles and Québec requirements concerning the limitation of personal-information collection.
3. How We Use Your Information
We may use your personal information to:
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Process and fulfill your orders, including payment confirmation, shipping and delivery
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Provide customer service, including responding to questions, returns and order issues
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Communicate with you regarding orders, shipping updates and important service information
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Manage your account, where applicable
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Improve our website and shopping experience
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Analyze website traffic and customer behaviour
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Detect and prevent fraud, abuse or security incidents
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Send promotional communications, when permitted by law and where the appropriate consent has been obtained
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Personalize advertising and marketing, where permitted and subject to applicable consent requirements
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Comply with legal, regulatory, tax and accounting obligations
Canadian privacy rules generally require businesses to identify the purposes for collecting information and to obtain meaningful consent where required.
4. How We Share Personal Information
Lucentip™ does not sell your personal information.
However, we may share personal information with trusted service providers when reasonably necessary to operate our business, fulfill your orders or provide our services.
These may include:
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Payment processors
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E-commerce and website hosting providers
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Shipping carriers and fulfillment partners
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Customer service platforms
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Email and SMS communication providers
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Analytics providers
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Advertising and marketing platforms
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Fraud prevention and security providers
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Professional advisers where required
We may also disclose information where required by law, court order, government request or another lawful process.
Service providers are expected to process personal information only for authorized purposes and subject to appropriate contractual or legal safeguards.
Québec privacy rules recognize that personal information may be communicated to service providers where necessary to perform a service or contract, subject to applicable safeguards.
5. International and Cross-Border Processing
Some of our service providers may process or store personal information outside Québec or Canada.
As a result, your information may be subject to the laws of the jurisdiction in which it is processed.
Where required, we take reasonable steps to evaluate and protect personal information before it is communicated outside Québec and to work with service providers that maintain appropriate safeguards.
Québec guidance specifically emphasizes transparency regarding where personal information may be stored or processed.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels and similar technologies to:
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Remember items in your shopping cart
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Remember preferences
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Keep the website functioning properly
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Understand how visitors use our website
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Measure website and advertising performance
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Improve our services
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Provide personalized marketing or advertising, where permitted
Where required by applicable law, we will request your consent before using non-essential tracking technologies.
You may also be able to manage certain cookie preferences through our website's cookie settings or your browser.
Disabling certain cookies may affect the functionality or experience of the website.
Québec guidance states that privacy policies for technological collection should explain the use of cookies and relevant tracking or profiling technologies.
7. Marketing Communications
If you subscribe to our marketing communications, we may send you:
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Special offers
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Product updates
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Promotions
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Brand news
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Other relevant marketing content
You may unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails or by contacting us.
Withdrawing consent for marketing will not prevent us from sending transactional communications necessary to manage your orders.
8. Security of Your Information
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:
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Unauthorized access
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Loss
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Theft
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Misuse
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Unauthorized disclosure
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Alteration or destruction
Access to personal information should be limited to individuals and service providers who require it for legitimate business purposes.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
Québec law requires businesses to implement security measures that are reasonable in light of factors such as the sensitivity, amount, purpose and storage of the personal information involved.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfill the purposes described in this Policy
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Maintain appropriate business records
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Resolve disputes
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Prevent fraud
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Meet legal, tax, accounting or regulatory obligations
When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it where appropriate.
Limiting retention to what is necessary is one of Canada's core fair-information principles.
10. Your Privacy Rights
Depending on where you live and which laws apply, you may have rights concerning your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of certain personal information where legally available
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Withdraw consent, subject to legal or contractual restrictions
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Object to or unsubscribe from marketing communications
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Request information about how your personal information is used or disclosed
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Request data portability, where applicable
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File a privacy complaint
Canadian privacy principles provide individuals with rights relating to access and correction, while Québec law also imposes requirements regarding transparency and control over personal information.
To exercise a privacy right, contact us at:
contact@lucentip.com
We may need to verify your identity before processing certain requests.
11. Privacy of Children
Our website and products are not intentionally directed toward young children.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and address the situation.
12. Privacy Incidents
If we become aware of a confidentiality or security incident involving personal information, we will take reasonable steps to contain, investigate and address the incident.
Where required by applicable law, we will notify affected individuals and the appropriate authorities.
Québec law imposes specific obligations on businesses when confidentiality incidents involving personal information occur.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes to our business practices
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Changes to our services or technology
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Changes to legal or regulatory requirements