Shipping policy
1. Processing TimeAll orders are processed within 1 to 3 business days following payment confirmation. Orders are not shippedor delivered on weekends or holidays.During peak shopping periods or major promotional events, order processing may take a few additional days.In such cases, we will contact you via email to provide an updated estimated shipping date. Your satisfactionremains our top priority, and we strive to dispatch your orders as quickly as possible.2. Shipping FeesShipping fees are calculated based on the total weight and destination of your order and are displayed clearlyat checkout before final payment confirmation. No hidden fees—you know exactly what you are paying beforeconfirming your purchase.3. Available Shipping OptionsDelivery Method Estimated TimeStandard Shipping 3 to 9 business daysExpress Shipping 2 to 3 business daysNote: The delivery timeframes indicated above are estimates and may vary depending on your exact location, carrieroperational conditions, and customs processing.
4. International ShippingLucentipTM proudly ships across Canada and internationally. International shipping rates vary by destinationand are calculated automatically at checkout.Important Customs Note: International orders may be subject to customs duties, taxes, and import feeslevied by the destination country. These additional charges are entirely the responsibility of the recipient andare not included in the product price or shipping fees. We recommend checking with your local customs officeprior to placing your order.
5. Order TrackingAs soon as your package is dispatched, you will receive a shipping confirmation email containing yourtracking number. You can monitor your shipment's progress in real-time from any device.If you have not received your confirmation email within 3 business days of placing your order, please checkyour spam folder or contact our support team at support@lucentip.com.